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ModulesGarden Freshdesk For WHMCS Nulled is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments offered by modern customer service software.
Upon ticket creation, your clients will be given the freedom to choose from Freshdesk departments, and use customized fields set in this platform – all these in a brand-new, yet nearly unaltered in visual terms support system right inside your WHMCS. Meanwhile, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. For an added convenience, you will be able to create relations between custom client fields in WHMCS, and those from Freshdesk, so that all crucial data on any client can be exported automatically. The logs will help you make sure all actions under the export mechanism have been executed flawlessly.
Be sure to also explore Freshdesk Customer Widget which can be installed in Freshdesk, free of any charge, to let you display WHMCS client details, services, domains, addons and due invoices right next to the ticket contents.
Make your staff members more productive and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!
Client Area Features:
- View Freshdesk Departments
- Manage Existing Tickets
- Open New Ticket
- Fill Out Freshdesk Ticket Fields
- Assign Owned Service To Ticket
- Attach Files To Ticket
- List Recent Tickets
Admin Area Features:
- Manually Export To Freshdesk:
- WHMCS Clients
- WHMCS Tickets
- Define Module Behavior:
- Show Solved Tickets
- Update Client Credentials
- Define Replies Order
- Define Available Support Departments
- Define Client Service Field
- Define Client ID Field
- Define Ticket Status Colors
- Set Default Field Values For Agent Required Fields
- Configure And Test Server Connection
- Toggle SSL Verification
- Define Client Fields Relations
- View Logs
Demo: https://marketplace.whmcs.com/product/2998-freshdesk-for-whmcs
Changelog
v1.4.3 Released January 29th, 2024
Latest Version
New Feature: WHMCS V8.8 and V8.9 support - case #262
Improvement: Implemented language overrides support, enabling the utilization of customized translations
Improvement: Added option to use "resetFreshdeskID" as the cron argument to clean up assigned custom IDs of clients when trying to migrate to another Freshdesk server and export their clients again - case #252
Removed: Support for WHMCS V8.5 and previous
Removed: Support for PHP 7.3 version
Bug Fix: Eliminated problem with the "Service Unavailable" error that might have appeared after the addon module activation - case #256
Bug Fix: Solved case that might have caused some tickets to be visible to another client - case #254
Bug Fix: Updated code of the Freshdesk Customer Widget to eliminate specific problems with its installation - case #234
Bug Fix: Solved problem related to exporting tickets created by guest clients - case #250
Bug Fix: Other minor code corrections
Previous Versions
v1.4.2 Released November 30th, 2022
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New Feature: WHMCS V8.6 support
New Feature: Support for PHP 8.1 version
New Feature: Added single sign-on (SSO) support for DirectAdmin products
Changed: Tickets will be now obtained via their IDs instead of an assigned email address
Changed: Requires ionCube Loader V12 or later
Removed: Support for WHMCS V8.2 and previous
Removed: Support for PHP 7.2 version
Bug Fix: Resolved problem with "Too few arguments..." error that could occur when running the export tickets cron-job command - case #243
Bug Fix: Other minor coded corrections
v1.4.1 Released May 5th, 2022
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New Feature: WHMCS V8.5 support
Removed: Support for WHMCS V8.0 and previous
v1.4.0 Released January 20th, 2022
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New Feature: WHMCS V8.4 support
New Feature: Freshdesk widget - install a dedicated Freshdesk app to display additional information, such as WHMCS client contact details along with owned services, domains, product addons, and due invoices directly in the Freshdesk panel, next to the ticket
New Feature: Option to export tickets created within provided dates using CLI "ExportTicket" cron command to improve the transfer of a large number of submitted tickets - case #227
Bug Fix: Eliminated number of errors reported into the "tblerrorlog" database table
Bug Fix: Adjusted text formatting of tickets displayed in the client area
Bug Fix: Other minor code corrections
